Telephone Interview Hint's, Tips and Advice | FusionHub Recruitment | Bedfordshire & Milton Keynes

Nail That Telephone Interview With These Hints, Tips and Advice!

Posted 21/11/2019 by James Selway
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Here are some quick hints, tips and advice regarding what to do if you have been selected for a Telephone Interview with a prospective employer.  


Telephone Interview Hints,Tips and Advice


Why Companies Do Telephone Interviews?

Telephone interviews are used as a pre-screening mechanism by some companies before they decide if you're to be selected for a face-to-face interview.

A telephone interview is seen as an effective and cost-efficient way of narrowing down a talent pool, before the face-to-face interviews are determined.


Firstly, this is a positive thing, it means that judging by your CV, or the information a recruiter has told the company about your skills and experience, that you are someone they want to hear more about.

Always a good thing, especially for the job search confidence!  

Secondly, a telephone interview allows you to have your CV in front of you, as well as allowing you to refer to any notes that you have made; and also for you to make notes! 

All of which you would agree is slightly more difficult to do in a face to face interview.



Not everyone prefers to interact on the Telephone

Telephone Interview Hint's, Tips and Advice, not everyone likes using the telephone

Now, some people struggle with telephone interviews, mostly because they are the type of people who prefer face-to-face interactions. This can be for a number of reasons, such as a preference to see the other person’s body language and non-verbal cues in a conversational setting.

I have to admit, I am more of a face-to-face person, as I like to see the other parties body language alongside the verbal aspects of a conversation.


The Telephone Interviewer could be no different. They can’t see your body language either!


So, on the telephone, all you can rely on is your words, tone of voice, and how well you articulate yourself.



Be mindful of the nerves


You may be nervous, that’s ok! So, accept you may start to speak faster than you would normally do. Always have this in the back of your mind to remind yourself to ‘slow down’ if this starts to happen.

It’s perfectly fine to slow down a notch, as it helps the other person listen and actually process what you're saying. We all have a friend who talks to fast, and it takes a lot of energy to keep up with them, and process exactly what they are saying. Would you not agree?



How does the Telephone Interviewer know your listening?


Be mindful that you have to demonstrate that you are actively listening to the interviewer. Usually, people can do this with a nod of the head, but you can’t do this on the phone.

So, make sure you verbalise that you are paying attention and listening to the interviewer.

You can use words like, ‘Ok’, ‘I follow’ and ‘uhhuh..’ Obviously, don’t overdo it, but throw these phrases in on a consistent basis.

Ever talked to a friend, and you talk for a few minutes, and when you have finished you say, ‘are you still there?’ We don’t want this scenario to happen.



Answer the questions asked of you


My favourite part. This happens more than you would think. I know you will be enthusiastic to sell yourself and evidence what you have to offer to the interviewer, but don’t over-do it.

Trying to oversell yourself may result in you interrupting the interviewer, as well as what we will talk about in the next paragraph.

When one tries to sell oneself, sometimes we can ignore the actual question put to us and start answering a question that was never put to us at all, just to evidence our suitability.

Answer the questions that are put to you. Don’t ignore the question because you are desperate to tell the interviewer something else awesome about you and your achievements.

It’s human nature to want to get our top career highlights into the conversation. But, try to avoid doing this unless you are specifically asked about them! 



Telephone Interview Hint's and Tip's 

Telephone interview hints, tips and advice, helpful tips, FusionHub Recruitment, A Bedford Recruitment Agency

  • Plan for your Telephone Interview. You will usually be given enough notice, so use this to your advantage!

  • You can even practice your Telephone Interview technique with a friend. This helps, especially if you haven’t done a telephone interview, or any type of interview for a while!

  • If you’re having one of those days (we all have them) relax a little before, put on some music, whatever it takes to get you motivated and in the right frame of mind

  • Always find a quiet place with no distractions. Appreciate you may be in the office stationery cupboard, but try your best

  • Control your breathing

  • Remember to be mindful of how fast you may be talking on the telephone

  • There’s nothing wrong with a pause before you answer a question

  • Have your CV to hand and any notes you may have written

  • Remain positive and cheerful throughout your interview

  • Don’t bad mouth your current boss or company

  • If you’re on a mobile phone be mindful of the signal strength in your chosen location

  • If your on an iPhone, be mindful of your battery level!!!

  • Have a glass of water with you or a cup of tea (don’t slurp!)

  • Maybe best to avoid drinking too much caffeine before your interview or any alcohol

  • Don’t smoke or chew gum during the interview. People can tell your smoking (I have found this out first hand!)


After the Interview.

After the interview, you most likely will get the classic


INTERVIEWER: “Do you have any questions?”

This is important, as you will be surprised how many peoples go-to answer is


“No” or, “I think you have covered it all.”


Listen I get it, you may well just be thinking, ‘I want this over as soon as possible.’ It can be a draining 15 – 45 mins, your nervous, adrenaline is pumping, it drains you, I 100% can relate to this! 

It’s so so important to ask questions to the interviewer, as it shows you are genuinely interested in the role and the company; as well as showing you are doing some level of due diligence on this opportunity.

Which all great candidates do!

The best candidates often have other opportunities on the table to consider. A good hiring manager knows this. So, the more probing your questions, the more desirable you actually appear.

You may even get the hiring manager think, ‘Shit, we better get this person in double quick!’

The best candidates are only on the market for around 11 days! I always tell hiring managers this. Not a great number for me, as when I was leaving the Police I was on the market for close to 365 days! 



Telephone Interview Questions to Ask

This isn’t an exhaustive list and if you go online you will find many many more.

Don’t whatever you do talk about money! Or, how long your lunch break is, or if you can leave earlier on occasions.

  • How would you describe a typical day in this position?

  • How many people work in this office/department?

  • What are the biggest challenges of this job?

  • What's the most important thing I should accomplish in the first ninety days?

  • How would you describe the company's values?

  • How would describe the culture of the company?

  • What are the company's plans for growth and development?

  • What do you think are the most important qualities for someone to excel in this role?

  • What are the biggest challenges facing the company/department right now?

  • What do you like best about working for this company?

  • Is there anything about my background or resume that makes you question whether I am a good fit for this role?

  • What can I clarify for you about my qualifications, skills or experience?

  • When can I expect to hear from you?

  • What are the next steps?



As always, I hope this post has been helpful to you


Any other Telephone Interview Advice, Hint's and Tip's? If so, please leave a comment below! 

Why not share this post on Social Media? 


Author James Selway, Bedford Recruitment Agency, FusionHub Recruitment


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